Who we are
The HCF is a life insurance industry organisation whose purpose is to improve claims management through the sharing of knowledge and experience within the life, health and disability claims field.
Membership is open to people, employed by life offices, who deal with the payment and assessment of life, health or disability insurances and to employees of companies who provide claims management services to insurers.
The categories of personal data we collect and use
Sources of personal data
We will receive your personal data when you provide this to us yourself at the time of initial registration, when you book to attend a forum event or when you contact us via the website.
We may also receive personal data about you from third parties.This could be your employer, or a work colleague, who books you a place to attend a forum event.We will combine any personal data about you that we receive from you and from third parties.
How we use your personal data
Sharing your personal data
We will only disclose your personal data to third parties in the following circumstances:
Save as expressly detailed above in this section, we will never share, your personal data to any third party for other purposes without notifying you and we will not sell or rent any of your personal data to any third party without obtaining your prior consent.
Name badges shall be provided for forum event attendees for legitimate security purposes.
International transfers of your personal data
Your personal data will not be transferred to, and processed in a location outside of the European Economic Area (EEA).Your data is maintained on storage servers based in the UK.
We will normally retain your personal data for as long as you use our Services and for up to two years after your last use of our Services or your last interaction with us (for example, the last time you visited our website).
We will retain your personal data for longer if we believe we may need them in order to respond to any claims, to protect our rights or the rights of a third party, and we will retain your personal data for longer if we are required to retain them in order to comply with applicable laws.
We will always retain your personal data in accordance with data protection law and never retain your personal data for longer than is necessary.
You may contact our Secretary by email at HCF Secretary at any time, to:
Your request must include your name, email address and postal address and we may request proof of your identity.Please allow up to a month for us to process your request.
Withdrawing your consent
Where we are processing your personal data based on your consent, you may change your mind and withdraw your consent at any time.
You can also withdraw your consent to receive marketing communications or any other consent you have previously provided to us by contacting our Secretary by email at HCF Secretary
The consequence of you withdrawing consent might be that we cannot do certain things for you, for example if you wish us to stop processing your email required for membership this would lead to stopping access to the secure members only website pages which are accessed via your email address and your password.
How do we protect your personal data?
We use industry standard technical and organisational security measures to protect your personal data. We keep your personal data secure by implementing policies, procedures and access controls so that only authorised HCF committee members or authorised third parties can access your personal data.We protect our information technology systems with firewalls and anti-virus and anti-malware software and other information security technology solutions.
We cannot guarantee the security of your personal data when you transmit it to us. For example, if you email us your personal data, you should be aware that email is not a secure transmission method. As such, you acknowledge and accept that we cannot guarantee the security of your personal data transmitted to us and that any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to prevent unauthorised access.
Where we have given you (or where you have chosen) a password which enables you to access one of our Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Links to other websites and mobile applications
We sometimes provide you with links to other websites or mobile applications, but these websites and mobile applications are not under our control. We are only responsible for the privacy practices and security of our Services. We are not responsible for the privacy policies, content or security of any linked websites or mobile applications. We recommend that you check the privacy and security policies of each and every website and mobile application that you visit.
Cookies and other tracking technologies
Cookies and web beacons are used by us for the following purposes:
Our contact details and complaints
You also have the right to make a complaint to the Information Commissioner’s Office (www.ico.org.uk).