The Health Claims Forum is a life insurance industry organisation whose purpose is to improve claims management through the sharing of knowledge and experience within the life, health and disability claims field.
Membership is open to people, employed by life offices, who deal with the payment and assessment of life, health or disability insurances and to employees of companies who provide claims management services to insurers.
The Forum meet four times a year, usually in February, May, September and November. The content of the meetings is extremely varied, with speakers from within the industry as well as those from the medical and legal professions.
The Health Claims Forum is run by a committee elected by its members who provide their time on a voluntary basis.
The Forum operates to a constitution which governs the membership of the Forum and the Committee.
Our former Chairperson, Phil is Head of Claims at Guardian Financial Services, joining from Swiss Re in 2018 where he spent 7 years. He has 25 years’ experience in the Industry across a number of different insurers. Outside of work Phil enjoys watching sport, going to gigs and travelling the world whenever he gets the opportunity. Affectionately known to the committee as ‘The Beard’.
Stuart has worked in direct office claims teams in the risk and protection industry since 2000. He has been Head of Individual Protection and Employee Benefits Claims at MetLife since November 2009. Outside of work Stuart is a father of three and a sports fanatic who will talk to you all day about skiing!
Simon has worked at Aviva since 2000 and held various roles in underwriting and claims. Currently a Technical Claims Manager with a particular focus on philosophy and governance. Outside of work it’s as much family time as possible between various roles at the local cricket club including coaching kids cricket and clinging on to still playing.
Annmarie is a Senior Claims Assessor at Pacific Life Re. She has over 13 years’ claims experience across all product types and is heavily involved in Pacific Life Re’s internal and external audit programmes, as well as client training and development. Outside of work Annmarie enjoys spending time with family and friends.
Clio started her career as an Occupational Therapist before making the move into disability claims assessment with a direct insurer in South Africa. She has been with Gen Re London since September 2015, with a particular interest in Income Protection. Outside of work, Clio loves to swim, run and cycle…she’s also partial to a good pub quiz and board games!
Sarah has over 15 years claims experience in Group & Individual Income Protection and is a Claims Manager for Unum. Sarah is responsible for a large Team which manages Group IP, Group CI and Group life claims. She has to make tough choices every day. . . . Shall she have a bottle of wine or go to her boxercise class?
Jen is a Claims Assessor at Hannover Re. She has 16 years industry experience within both the direct office and reinsurance environment.
Between assessing claims and sitting yet more CII exams is a wannabe world‐traveller who enjoys a cheeky Jagerbomb.
Jen is the Claims Manager at RGA Re and has over 18 years industry experience. Maths genius, behavioural economics expert and former footballer.
Kat has over 14 years industry experience and joined Vitality in November 2018 as Claims Quality and Audit Specialist. She always has good intentions to keep fit and healthy but too often, a boxset, crisps and wine will win the battle.
Jen is a Claims Assessor at Pacific Life Re. She joined there in 2020 after working on the Aegon book of business for almost 12 years. Jen has over 10 years’ experience in claims and is also a Chartered Insurer. Outside of work Jen enjoys keeping fit, regular volunteer work, photography and following the much-beleaguered Blackpool FC!
Julie has over 35 years underwriting and claims experience. She started her career in reinsurance, before moving to a direct office and now works as a Claims Technical Consultant for Capita. Outside of work she enjoys spending time with family and friends, gardening, sugarcraft, watching sport and enjoying good food and good wine!
Callum works at Legal & General across all Group Risk Insurance products in a technical and governance team. Callum has worked in both claims and rehabilitation fields within the industry and has particular interests in research.
Ash began his insurance career in 2012 at Unum gaining experience across various product types in both group risk and individual protection. In 2018 he joined Munich Re as a reinsurance claims specialist supporting clients in the UK and Ireland. Outside of work he volunteers as a school governor at a local primary school. He enjoys running out on the trails (and the occasional marathon), travelling and spending time with his wife and daughter.
Kelly is the Claims Market Head for Swiss Re in the UK. With a keen interest in health and best practice claims management, Kelly worked clinically as a Physiotherapist for several years before making the switch to insurance (motor and employers liability and now life and health!). She joined the Life and Health Claims team at Swiss Re in 2011. Given a chance, you’ll find Kelly travelling overseas somewhere or indulging in some great food and wine!
Kieran is a Senior Claims Assessor with SCOR Life since September 2014. He had 8 years claims experience with a direct office prior to joining SCOR. Kieran holds a Law Degree and has a special interest in Neurology having attended the University of Cardiff Neurology Campus.
Claire has 20 years experience in the protection industry, 15 years of which have been in Claims. Currently she works as a strategic Claims Specialist for AIG. Outside of work, Claire enjoys spending time in the garden and is a bonafide movie buff. Her daughter is currently studying acting at university and has promised Claire she will be the first to walk down the red carpet with her!
Lynn has 30 year’s claims experience working for a variety of insurers in Devon. She currently works for The Exeter as their Income Protection Manager dealing with IP and Life claims. Away from work, Lynn holds a number of voluntary roles for Girlguiding and runs her own Unit of Guides. Lynn has travelled abroad with Girlguiding and has even ridden a horse across Mongolia and the Andes. She has used her experience of navigating across the moors with her Guides to gain the RYA Day Skipper qualification and now often takes a (not so relaxing) holiday on a yacht.