Health Claims Forum About Us

About Us

The Health Claims Forum is a life insurance industry organisation whose purpose is to improve claims management through the sharing of knowledge and experience within the life, health and disability claims field.

Membership is open to people, employed by life offices, who deal with the payment and assessment of life, health or disability insurances and to employees of companies who provide claims management services to insurers.

The Forum meet four times a year, usually in February, May, September and November. The content of the meetings is extremely varied, with speakers from within the industry as well as those from the medical and legal professions.

The Committee

The Health Claims Forum is run by a committee elected by its members who provide their time on a voluntary basis.

The Forum operates to a constitution which governs the membership of the Forum and the Committee.


Forum Officers


Phillip Deacon – Chairman

Phil has over 20 years of experience in the health claims environment, working for a number of insurers before joining Swiss Re in 2011.  In September 2018 Phil joined Guardian Financial Services as Claims Manager. Outside of work Phil enjoys watching sport, going to gigs and travelling the world whenever he gets an opportunity. Affectionately known to the committee as ‘The Beard’.


Stuart Lewis – Vice Chairman and Treasurer

Stuart has worked in direct office claims teams in the risk and protection industry since 2000. He has been Head of Individual Protection and Employee Benefits Claims at MetLife since November 2009. Outside of work Stuart is a father of three and a sports fanatic who will talk to you all day about skiing!


Simon Havinden – Secretary

Simon has 30 years underwriting and claims experience. Currently he works at Munich RE as a Claims Specialist with responsibility for the life and disability claims standards and reviews across the Munich Re Group. Away from work looks after his three kids and a menagerie of animals. When time allows enjoys leisurely pub games and any form of motor sport, including lawnmower racing!

Simon Corley

Simon has worked at Aviva since 2000 and held various roles in underwriting and claims. Currently a Technical Claims Manager with a particular focus on philosophy and governance. Outside of work it’s as much family time as possible between various roles at the local cricket club including coaching kids cricket and clinging on to still playing.

Annmarie Bayley


Annmarie is a Senior Claims Assessor at Pacific Life Re. She has over 13 years’ claims experience across all product types and is heavily involved in Pacific Life Re’s internal and external audit programmes, as well as client training and development. Outside of work Annmarie enjoys spending time with family and friends.

Clio Lawrence

Clio started her career as an Occupational Therapist before making the move into disability claims assessment with a direct insurer in South Africa. She has been with Gen Re London since September 2015, with a particular interest in Income Protection. Outside of work, Clio loves to swim, run and cycle…she’s also partial to a good pub quiz and board games!


Sarah Gilbey

Sarah has over 15 years claims experience in Group & Individual Income Protection and is a Claims Manager for Unum. Sarah is responsible for a large Team which manages Group IP, Group CI and Group life claims. She has to make tough choices every day. . . . Shall she have a bottle of wine or go to her boxercise class?



Jen Catterill

Jen is a Claims Assessor at Hannover Re. She has 16 years industry experience within both the direct office and reinsurance environment.
Between assessing claims and sitting yet more CII exams is a wannabe world‐traveller who enjoys a cheeky Jagerbomb.


Jen Oakey

Jen is the Claims Manager at RGA Re and has over 15 years industry experience. Maths genius, behavioural economics expert and former footballer.

Kat Brightwell


Kat has over 14 years industry experience and joined Vitality in November 2018 as Claims Quality and Audit Specialist. She always has good intentions to keep fit and healthy but too often, a boxset, crisps and wine will win the battle. 

Jenni Taylor-Hill

Jenni, Jen, or Jennifer as her mother may say, is a Senior Claims Assessor at Atos. She has over ten years experience in the industry. She started out on a management scheme completing rotations in different business areas and completing CII exams. She has now achieved Chartered status and is glad the exams have finally stopped!!! Outside of work Jenni enjoys keeping fit, regular volunteer work, photography and following the much beleaguered Blackpool FC!


Julie Yates

Julie has over 30 years underwriting and claims experience. She started her career in reinsurance, before moving to a direct office and now works as a Claims Technical Consultant for Capita. Outside of work she enjoys spending time with family and friends. Keeping her garden under control, watching sport and enjoying good food and good wine!

Callum Stone


Callum works at Legal & General across all Group Risk Insurance products in a technical and governance team. Callum has worked in both claims and rehabilitation fields within the industry and has particular interests in research.

colin lancaster

Colin Lancaster

Colin is the Claims Operations Manager at SCOR Global Life and has over 20 years claims experience in both direct office and reinsurance environments. Dad of 2 and coach to his youngest son’s football team he has a lot of patience…just don’t mention the trains!


Upcoming Events

upcoming events

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Industry Conferences



Health Claims Forum - Supporting Families