The Health Claims Forum is a life insurance industry organisation whose purpose is to improve claims management through the sharing of knowledge and experience within the life, health and disability claims field.
Membership is open to people, employed by life offices, who deal with the payment and assessment of life, health or disability insurances and to employees of companies who provide claims management services to insurers.
The Forum meet four times a year, usually in February, May, September and November. The content of the meetings is extremely varied, with speakers from within the industry as well as those from the medical and legal professions.
The Health Claims Forum is run by a committee elected by its members who provide their time on a voluntary basis.
The Forum operates to a constitution which governs the membership of the Forum and the Committee.
Jen is a Claims Assessor at RGA Re and has over 20 years industry experience. Maths genius, behavioural economics expert and former footballer.
Kat is a Senior Claims Audit and Training Specialist at Vitality. She has over 18 years industry experience, joining Vitality in November 2018. She previously worked within the claims development team at Legal & General. Kat enjoys getting outside with her energetic Springer and going for long country walks, preferably ending at a country pub.
Kieran is a Senior Claims Assessor with SCOR Life since September 2014. He had 8 years claims experience with a direct office prior to joining SCOR. Kieran holds a Law Degree and has a special interest in Neurology having attended the University of Cardiff Neurology Campus.
Jen is a Claims Assessor at Hannover Re, with 20 years of industry experience within both the direct office and reinsurance environment. Once a CII exam fanatic, wannabe world traveller (and cheeky Jagerbomb enthusiast). Jen now enjoys spending her time outside of work looking after her young family (and has replaced Jagerbombs with a nice large glass of wine!).
Annmarie is a Senior Claims Assessor at Pacific Life Re. She has over 13 years’ claims experience across all product types and is heavily involved in Pacific Life Re’s internal and external audit programmes, as well as client training and development. Outside of work Annmarie enjoys spending time with family and friends.
Sarah is the Senior Claims Manager at Unum responsible for the Claims and Rehab teams service delivery. She has over 20 years’ experience in both Individual and Group Income Protection, Life and CI. Outside of work, she enjoys walking with her dog, gardening, and travelling and the occasional cheeky gin!
Phil is Head of Claims at Guardian Financial Services, whom he joined in 2018 having spent over 25 years in various claims roles across the industry. Outside of work Phil enjoys watching sport, going to gigs and travelling the world whenever he gets the opportunity.
Stuart has worked in direct office claims teams in the risk and protection industry since 2000. He has been Head of Individual Protection and Employee Benefits Claims at MetLife since November 2009. For the HCF he has worked as both Treasurer and Chairperson and been on several Lucid organising committees. Outside of work Stuart is a father of three and a sports fanatic who will talk to you all day about skiing!
Simon has worked at Aviva since 2000 and held various roles in underwriting and claims. Currently a Technical Claims Manager with a particular focus on philosophy and governance. Outside of work it’s as much family time as possible between various roles at the local cricket club including coaching kids cricket and clinging on to still playing.
Clio started her career as an Occupational Therapist before making the move into disability claims assessment with a direct insurer in South Africa. She has been with Gen Re London since September 2015, with a particular interest in Income Protection. Outside of work, Clio loves to swim, run and cycle…she’s also partial to a good pub quiz and board games!
Jen is a Claims Assessor at Pacific Life Re. She joined there in 2020 after working on the Aegon book of business for almost 12 years. Jen has over 14 years’ experience in claims and is also a Chartered Insurer. Outside of work Jen enjoys keeping fit, hiking, photography and spending time with her young family!
Julie has over 35 years underwriting and claims experience. She started her career in reinsurance, before moving to a direct office and now works as a Claims Technical Consultant for Capita. Outside of work she enjoys spending time with family and friends, gardening, sugarcraft, watching sport and enjoying good food and good wine!
Callum works at Legal & General across all Group Risk Insurance products in a technical and governance team. Callum has worked in both claims and rehabilitation fields within the industry and has particular interests in research.
Ash began his insurance career in 2012 at Unum gaining claims experience across various product types in both group risk and individual protection. In 2018 he joined Munich Re as a reinsurance claims specialist supporting clients in the UK and Ireland. In 2020 he won the Towers Award for the CII Life critical illness and disability claims (P62) exam. Since 2021 Ash has been working as a client operations manager at Munich Re.
Kelly is the Claims Market Head for Swiss Re in the UK. With a keen interest in health and best practice claims management, Kelly worked clinically as a Physiotherapist for several years before making the switch to insurance (motor and employers liability and now life and health!). She joined the Life and Health Claims team at Swiss Re in 2011. Given a chance, you’ll find Kelly travelling overseas somewhere or indulging in some great food and wine!
Claire has 20 years experience in the protection industry, 15 years of which have been in Claims. Currently she works as a strategic Claims Specialist for AIG. Outside of work, Claire enjoys spending time in the garden and is a bonafide movie buff. Her daughter is currently studying acting at university and has promised Claire she will be the first to walk down the red carpet with her!
Lynn has 30 year’s claims experience working for a variety of insurers in Devon. She currently works for The Exeter as their Individual Protection Manager dealing with IP and Life claims. Away from work, Lynn holds a number of voluntary roles for Girlguiding and runs her own Unit of Guides. Lynn has travelled abroad with Girlguiding and has even ridden a horse across Mongolia and the Andes. She has used her experience of navigating across the moors with her Guides to gain the RYA Day Skipper qualification and now often takes a (not so relaxing) holiday on a yacht.